Consumer Rights – Withdrawal – Cancellation and Return Conditions

GENERAL:

1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping costs for product delivery are to be paid by the buyers.

4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days, provided that this period is not exceeded. If the product is not delivered within this period, the buyers may terminate the contract.

5. The purchased product must be delivered in full, in accordance with the specifications indicated in the order, and, if applicable, with its warranty certificate, user manual, and other documents.

6. In the event that the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days of learning of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT FEE IS NOT PAID:

7. If the buyer does not pay for the purchased product or if the payment is canceled in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product has been delivered, it is determined that the buyer’s credit card was fraudulently used by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller’s expense.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen force majeure events occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, the payment will be refunded in cash within 14 days of the cancellation if it was made in cash. If the payment was made by credit card and the buyer cancels, the product amount will be refunded to the bank within 14 days of the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer must inspect the product/service covered by the contract before accepting it; products/services that are crushed, broken, torn, etc., and damaged or defective should not be accepted from the shipping company. It will be considered that the product/service was delivered undamaged and in good condition. After delivery, the buyer must carefully protect the product/service. If the right of withdrawal is to be exercised, the product/service must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The buyer can exercise the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the purchased product to the buyer or the person/organization at the address indicated by the buyer, without assuming any legal or criminal liability and without providing any justification, by notifying the seller through the contact information provided below.

12. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL RIGHT NOTIFICATION:

COMPANY: METADIAG
NAME/TITLE: METADIAG INFORMATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY
ADDRESS: İOSB MH.YTÜ İKİTELLİ TEKNOPARK SOK.YTÜ TEKNOPARK APT.NO:1/103 BAŞAKŞEHİR
EMAIL: info@metadiag.com.tr
PHONE: 02125491712
FAX: 02125491712

WITHDRAWAL PERIOD:

13. If the purchased product is a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the execution of the service has begun with the consumer’s approval before the withdrawal period expires. The buyer is informed of the right of withdrawal in the Distance Contracts and Cancellation Conditions, and the buyer places the order knowing the withdrawal conditions.

14. The costs arising from the exercise of the right of withdrawal are borne by the seller.

15. To exercise the right of withdrawal, written notice or notification via the method specified by the seller must be provided to the seller within 14 (fourteen) days, and the product must not have been used in accordance with the provisions on “Products for Which the Right of Withdrawal Cannot Be Exercised” set forth in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the third party or the buyer (If the invoice of the product to be returned is issued to a company, the return must be made with the return invoice issued by the company. If the return invoices of the orders issued to companies are not issued, the return process cannot be completed).

17. The return form, the products to be returned must be delivered complete and undamaged, with their box, packaging, and any standard accessories, if applicable.

RETURN CONDITIONS:

18. The seller is obligated to return the total amount and the documents that put the buyer under debt within 10 days at the latest from the receipt of the withdrawal notification and to accept the return of the product within 20 days.

19. If the value of the product decreases due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the seller for the damages according to the buyer’s fault. However, the buyer is not responsible for changes and deteriorations in the product that occur due to the proper use of the product within the withdrawal period.

20. If the amount of the campaign limit organized by the seller is reduced due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. The following products cannot be returned as part of the right of withdrawal:

• Products prepared according to the buyer’s requests or explicitly tailored to personal needs, which are not suitable for return.
• Underwear lower parts, swimsuits, and bikini bottoms, makeup products, single-use products, perishable goods, or products with an expiration date that could expire quickly.
• Products that are unsuitable for return due to health or hygiene reasons, if their packaging has been opened by the buyer after delivery.
• Products that are mixed with other items after delivery and cannot be separated by their nature.
• Products such as books, digital content, software programs, data recording and storage devices, and computer consumables that are provided in material form and whose packaging has been opened by the buyer after delivery.
• Agreements regarding periodicals, such as newspapers and magazines, other than those provided under a subscription agreement.
• Services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
• The right of withdrawal cannot be exercised for services that have started with the consumer’s approval before the end of the withdrawal period.

22. Cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), can only be returned if their packaging is unopened, untested, unbroken, and unused.

23. According to the Distance Contracts Regulation, the right of withdrawal cannot be exercised for:

• Contracts for goods prepared in line with the consumer’s requests or personal needs.
• Contracts for goods that are perishable or that may expire quickly.
• Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, and package have been opened after delivery and which are not suitable for return for health or hygiene reasons.
• Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
• Contracts for books, digital content, and computer consumables provided in material form, if the protective elements such as packaging, tape, seal, and package have been opened by the buyer after delivery.
• Contracts for services to be performed on a specific date or period, such as accommodation, transportation of goods, car rental, supply of food and beverages, and leisure time activities for entertainment or relaxation purposes.
• Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. If the buyer defaults in payment transactions made by credit card, the buyer accepts, declares, and undertakes that they will pay interest under the credit card agreement between them and the cardholder bank and that they will be responsible to the bank. In this case, the relevant bank may take legal action; the buyer may be liable for the expenses and attorney fees that may arise, and in any case, if the buyer defaults on the debt, the buyer accepts that they will pay the seller’s damages and losses due to the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make a bank transfer or EFT (Electronic Fund Transfer) to any of our accounts (TL) at …………, ………, bank.

26. Through our website, you can make an online single payment or take advantage of online installment options with any of your credit cards. In online payments, the amount will be charged to your credit card at the end of your order.