Refund and Returns Policy

Overview At [Metadiag Bilişim], we are committed to providing quality products and services. However, if you are not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below for detailed information.

Returns

• Eligibility: You have [15] days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items may be exempt from being returned, such as perishable goods, customized products, or personal care items.
• Process: To initiate a return, please contact our customer service team at [info@metadiag.com.tr] with your order number and reason for return. Once your return request is approved, we will provide you with a return shipping label and instructions on how to return your item.
• Shipping Costs: Return shipping costs are [non-refundable/refundable]. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part.

Refunds

• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15] business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [info@metadiag.com.tr].

Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [contact email/phone number] with your order details.
• Process: If you are approved for an exchange, we will provide instructions on how to return your item. Once the return is received and inspected, we will send out your replacement item.

Non-Returnable Items

• Several types of goods are exempt from being returned:
  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Gift cards, downloadable software products, and some health and personal care items.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Contact Us

• For more information about our refund and returns policy, please contact us at [info@metadiag.com.tr].

This policy aims to ensure that our customers have a clear understanding of how refunds and returns are handled, allowing for a smooth and transparent process. Thank you for shopping with us!